Frequently Asked Quesions

What is BPA?  

Over the past few years there have been a significant amount of media reports focusing on Bisphenol A (BPA) found in baby bottles and other polycarbonate feeding equipment. Polycarbonate is used in thousands of consumer products worldwide and has been the most widely used raw material on baby bottles for many years. There are many scientific studies that have been carried out, and while we believe that BPA levels in plastic polycarbonate bottles are below the levels known to be harmful, we have decided to remove BPA from all of our Newborn feeding equipment to ELIMINATE ANY RISK or DOUBT and offer parents the SAFEST option. For more information on BPA and research findings we recommend you visit the following websites: www.bisphenolAfree.org
 www.FDA.com 
 www.efsa.europa.eu
 www.environmentcalifornia.org

Do Nûby™ products contain harmful materials?  

Luv n’ care® specifies to our manufacturers/suppliers that they are only allowed to use plastics, colour pigments and inks that do not contain BPA, Phthalates, PVC or other suspected harmful chemicals in manufacturing Nûby™ products. In addition, our products meet all governmental regulations including FDA, CPSC, CPSIA and European standards/regulations.

Why do some Nûby™ spoons and bottles change colour?  

The colour change is due to natural colourants, like carotene. This colourant can be found in carrots, tomatoes, pumpkins and many other fruits and vegetables. Although the change in colour can be drastic, it is not harmful and does not have any taste or odour. Nûby™ spoons are made to be comfortable and safe for your baby. The soft tip and heat sensitive features common in many of our spoons are only possible through the use of materials that are somewhat susceptible to natural colourants. It is possible to produce the spoons with a different material that does not discolour, but it would not be able to function the same and thus, would not be as comfortable or as safe for your baby. To help avoid the colour change for bottles, clean them carefully with warm water and a mild detergent before sterilising. It is also helpful to not clean them using the dishwasher.

How long can I use a silicone spout/straw?  

Nûby™ straws have the same characteristics as Nûby™ silicone spouts and teats. Frequently used spouts/straws will begin to show signs of wear over time. We recommend that you replace these items regularly. In addition, Nûby™ uses the safest most durable silicone available; however, it is necessary to check these items before each use and replace them immediately if there are any signs of wear or damage! Keep in mind that children who are teething might damage a teat/spout faster than others, since the new teeth of a child are very sharp. Replacement spouts and straws are available so your child can continue to use their favourite cups. Nûby™ uses the safest most durable Silicone available; however, it is also important to use the appropriate spout/straw for the appropriate age of the child.

Can I boil Ice Gel teethers to sterilise them?  

NO! The special pûrIce™ gel contains water which expands and converts to steam when the inside temp equals that of the boiling water. This expansion can cause the sides of the teether to split open. To clean, simply wash with warm soapy water, rinse and dry thoroughly.

What does “Wash or Toss” mean?  

Our Wash or Toss™ cups, plates and utensils are designed to be durable enough to use again and again, but are still affordable enough to be disposable. After use, you can choose if you would rather wash it or toss it (clean it and reuse or throw it away).

What is the advantage of silicone compared with latex?  

Latex teats and silicone teats are both acceptable choices. Silicone is clear, odourless and will last longer than latex teats. Latex is a natural product. Consequently latex teats have a distinct smell and taste. They are also porous (permeable by bacteria, water...).

What does No-Spill™ mean?  

We have developed a range of No-Spill™ silicone teats, spouts and straws that are designed to prevent spills and reduce leaks. Most of our No-Spill™ cups feature a patented built-in Vari-flo® valve that encourages the natural drinking action of your child. The Vari-flo® valve only allows liquid to pass through when your child creates a suction. This means that your child can shake the cup, knock it over or even hold it upside down and the fluid will not pass though the valve. Please note, due to the concave patented structure of the valve, it is possible for a few drops of fluid to collect in the valve.

What purpose do the nubs on pacifiers serve?  

The soft silicone nubs are designed to massage, soothe and comfort baby’s gums during teething. They provide an offset surface that assists with the eruption of teeth through baby’s delicate gums.

What is the difference between teat, spout and straw?  

As your child develops, their needs change. That’s why we have developed an extensive line of products that change with your child. At birth your baby begins with a teat because teats require the least amount of suction. When they are strong enough and can produce enough suction (usually around 6 months) your baby can progress to drinking from a spout. Once they have become accustomed to drinking from a spout, they are ready for a straw (usually between 9 and 12 months, depending on the type of straw). Because most of our teats, spouts and straws are made from the same soft and durable silicone, your child will find each new stage similar to the previous. This familiarity makes the transition easier. Please note that the months you find on our packaging and on our website are only suggestions. Every child develops at their own pace. If your baby does not appear to be ready to make the transition it’s OK. Keep encouraging them, but don’t force it.

What is the difference between a water filled, ice gel or normal teether?  

Standard teethers do not contain ice gel or water. Water filled teethers typically have a portion of the teether that is filled with water. This type of teether can be placed in a standard refrigerator to cool. Ice gel teethers typically have a portion of the teether that is filled with pûrice™ Gel. This type of teether can also be placed in a standard refrigerator to cool. Once cooled, the Pûrice is designed to stay cool longer than a traditional water filled teether.

Why do I need to provide so much information on the contact form of the website?  

The information is needed by our customer service team to assist you as efficiently as possible. We sell many products that have similar features and names. We know retaining the packaging for every item you purchase isn’t feasible. Therefore, providing specific information, like a photo of the product in question, helps our customer service team identify the exact question quickly.

Can I cool an Ice Gel teether by putting it in the freezer?  

NO! To ensure the safety of baby’s delicate gums, only place Ice Gel teethers in a domestic refrigerator.

Are replacement teats, spouts and straws available for purchase?   

Yes, there are selected replacement parts available. Please contact our customer service team (sales@nuby.com.au) for more information on where these can be purchased.