Sure Grip Miracle Mat with Food-Catching Pouch

Delivery & Returns

We endeavor to get orders to you as quickly as we can! It can take 1 to 3 days to process your order, as increased order volume and seasonal factors may affect our fulfillment team capacity. Whenever possible, we process orders the next business day, and we pass shipments to the various carriers the same day.

Delivery timeframes are dependent on which method you select at checkout. Carriers tend to deliver within 5-10 business days, unless you select and pay for a faster method of shipment. Free Shipping deliveries, where you spend $45 or more and opt to have us ship your order to you at our expense, will be delivered by the most cost efficient method. Please note shipments going outside of the contiguous 48 states may take additional time.

During peak holiday seasons, for example, after Thanksgiving and before Christmas, shipping can take additional time. Large orders may also require additional time before shipping. Please understand that all carriers experience service delays during peak seasons, and your order may likely take longer to deliver as a result.

We accept back unopened and undamaged products within 60 days of purchase. Simply mail your unopened, undamaged items to the address below, include a note requesting a refund, along with your order #, and once we receive the items, we will provide a refund to you.

If you have any questions or need to cancel an order, we are happy to help! Please contact us at (800-825-2399) or (orders@nuby.com). We are available Monday - Friday, 8:00 am to 5:00 pm Central Time.

***Note: We can only exchange or accept back 1) UNOPENED and UNDAMAGED items and/or 2) UNOPENED PAIRS of replacement parts. Please compare replacement parts you receive to the original(s) before opening, to be sure they match.***

Support

Please contact us for support.